The Gamestop refund and return policy can be confusing as there are are quite a few requirements that need to be met before you can exchange or return your item. Once your item is returned, you will be refunded in your original form of payment.
Most Gamestop refunds take about 3-5 business days to post or reflect on your account. However, each financial institution is different so it’s best to contact your bank for more information regarding processing times.
According to Gamestop, you have 30 days from either an in-store purchase, or receipt of a shipment to exchange or return for a refund. For pre-owned items, you have up to seven days in order to qualify for a refund or exchange.
How Do I Get a Refund From Gamestop?
Gamestop returns are very simple. You can start your return on their website, in-store, or by calling their customer service number. Returning an item in person will usually yield the fastest results as they will receive the item instantly which means that they will be able to process the start of your refund.
If you paid with cash, you should be refunded in cash, however there is an exception with items that were over 150$. If this is the case, then you will be sent a check via their corporate office within 14 business days.
If you are returning an item online, then you will have to ship your item back to Gamestop. Before your refund is processed, they must receive the item. Once they have received the item, your refund will then be processed which can then take an additional 3 – 5 business days. Overall, returning an item
Can I Get a Full Refund From Gamestop?
You can definitely get a full refund from Gamestop, however you will need to make sure that you return the item in question within the designated time frame. This can be different for both and pre-owned items.
In order to receive your full refund from a new item, the item must be returned in its unopened package along with its proof of purchase. If the item has been altered or opened from its brand new state, it will not be eligible for a return or exchange.
However, there is a loophole. If the item you purchased is defective after being opened, you will be able to return it for your money back or an exchange within the 30 day time period.
Why Do Refunds Take So Long?
Refunds are more common than you may think. With the hundreds and thousands of transactions that are performed on a daily basis, there are also a good number of refunds that take place. Whether the item is broken, an item exchange, or you just don’t want the item, a refund will have to take place.
Most debit and credit card companies will have to go through a review process in order to prevent fraud for both the buyer and the seller. There are a few steps that take place when getting a refund. First the merchant must authorize the refund. Once the refund is authorized, it now has to go through the bank/issuing company.
This is why most businesses will tell you that it can take up to 3 – 5 business days to receive your refund as once they authorize the refund, it is now up to your bank or credit card issuer to complete and finalize the process.
Can I Get a Cash Refund if I Paid by Debit Card at Gamestop?
Unfortunately you cannot get a cash refund if you have paid with a debit card at Gamestop. Once the return is finalized, you will receive your money back in the original form of payment that you have paid with.
The refund will also not be instant. Most of the time it will take 3 – 5 business days for the money to appear back in your back account.
How Long Does It Take for a Gamestop Gift Card to Be Refunded?
If you used a Gamestop gift card, then Gamestop will give you a refund through another gift card. This process can take up to 14 business days to complete. Unfortunately Gamestop will not give you cash or credit when you are receiving a refund from a gift card.
Gift cards also never expire or carry over any types of fees. This means that they are just as good as cash, but they can only be used inside of a Gamestop store or on their website for purchases.
Final Thoughts
The refund process for Gamestop heavily relies on your financial institution or bank. However, it is expected that most refunds will be processed within 3-5 business days. If you have any further questions you can contact Gamestop’s customer support, or your bank directly.
For new and unopened items, you have up to 30 days from when you purchased or received your item in order to be eligible for a refund or an exchange. For pre-owned items, you only have up to seven days to return or exchange.
For a more detailed breakdown of Gamestop’s entire return and refund policy, click here to be taken to their website. You will be able to find all the rules and exceptions regarding returning both new and pre-owned items.